Last updated: 1 September 2026
UK CNC respects your privacy and is committed to protecting your personal
information. This Privacy and Cookie Policy explains how we collect, use,
store and protect personal information when you visit our website, contact
us or request a quotation.
1. Who we are
UK CNC is a trading name of UK WELD LTD, a company
registered in England and Wales under company number
13713380.
For UK data-protection purposes, UK WELD LTD is the controller of personal
information collected through this website.
- Trading name: UK CNC
- Legal company name: UK WELD LTD
- Company number: 13713380
- Email: info@ukcnc.co.uk
- Website: https://ukcnc.co.uk/
Please contact us using the email address above if you have any questions
about this policy or how we use your personal information.
2. Information we collect
We may collect the following information:
- Your name
- Your business or organisation name
- Your email address
- Your telephone number
- The subject and contents of your enquiry
- Information submitted when requesting a quotation
- Technical drawings, specifications, measurements and project requirements you provide
- Records of correspondence between you and UK CNC
- Quotation, order, invoice and payment information
- Billing and delivery information
- Your IP address, browser type and device information
- Information about how you use our website
- Your cookie and consent preferences
Please avoid sending confidential or commercially sensitive drawings until
any necessary confidentiality arrangements have been agreed with us.
3. How we collect your information
We collect information:
- When you complete a contact or quotation form
- When you contact us by email or telephone
- When you request a quotation or place an order
- When you provide drawings, specifications or project information
- During the performance of a contract with you or your organisation
- Automatically through essential website technologies
- Through optional analytics technologies where you have consented to their use
- From publicly available business sources where lawful and appropriate
4. How and why we use your information
Responding to enquiries and quotation requests
We use your contact details and project information to answer questions,
understand your requirements and prepare quotations.
Our lawful basis is taking steps at your request before entering into a
contract and our legitimate interest in responding to business enquiries.
Providing our services
We use customer, project, technical, delivery and payment information to
process orders and provide CNC machining and precision engineering services.
Our lawful basis is the performance of a contract.
Managing customer relationships
We may use your information to communicate about quotations, projects,
orders, delivery, quality matters, account administration and customer
support.
Our lawful basis is the performance of a contract and our legitimate
interest in managing our customer relationships.
Maintaining financial and legal records
We retain certain order, invoice, payment and transaction information to
satisfy tax, accounting and legal obligations.
Our lawful basis is compliance with a legal obligation.
Operating and securing our website
We may process technical information to operate the website, prevent spam,
identify misuse, investigate errors and protect our systems.
Our lawful basis is our legitimate interest in maintaining a secure and
reliable website.
Website analytics
Where analytics are enabled, we may collect information about website
visits, traffic sources and how visitors use the website. This helps us
understand and improve the website.
Where consent is required, our lawful basis is your consent. You can
withdraw that consent at any time through the website’s cookie settings.
Marketing
We will only send electronic marketing where we have a lawful basis to do
so. Where consent is required, we will request it separately.
You may stop receiving marketing messages at any time by using the
unsubscribe option in a message or by emailing
info@ukcnc.co.uk.
Submitting an enquiry or requesting a quotation does not automatically
subscribe you to marketing.
5. If you do not provide information
You are not required to provide personal information merely to browse our
website.
However, we may be unable to respond to your enquiry, prepare an accurate
quotation or fulfil an order if you do not provide the information
reasonably required for that purpose.
6. Who we may share information with
Where reasonably necessary, we may share information with:
- Website hosting, maintenance and security providers
- Email and communication providers
- IT and cloud-storage providers
- Accountants, insurers and professional advisers
- Banking, payment and accounting providers
- Couriers, delivery companies and logistics providers
- Manufacturing or specialist subcontractors involved in fulfilling an order
- Analytics providers where you have consented
- Government bodies, regulators, courts or law-enforcement authorities where legally required
- A purchaser or adviser involved in a proposed sale or reorganisation of the business
We only provide the information reasonably necessary for the relevant
purpose. Organisations processing information on our behalf must handle it
securely and in accordance with applicable data-protection law.
Where project details or drawings need to be provided to a subcontractor,
we will limit the information disclosed where reasonably possible.
We do not sell your personal information.
7. International transfers
Some technology providers may process information outside the United
Kingdom.
Where personal information is transferred internationally, we will use
appropriate safeguards required by data-protection law. These may include
transferring information to a country recognised as providing adequate
protection or using approved contractual safeguards.
You may contact us for more information about safeguards relevant to your
information.
8. How long we retain information
We retain personal information only for as long as reasonably necessary.
Our usual retention periods are:
- Unsuccessful enquiries and quotations: up to 24 months after the last communication
- Customer, order, invoice and transaction records: normally six years after the end of the relevant financial year or customer relationship
- Technical drawings and specifications: for the duration of the project and any reasonable quality, warranty or repeat-order period
- General correspondence: for as long as necessary to deal with the relevant matter
- Website security records: normally up to 12 months unless required for an investigation
- Cookie consent records: for as long as necessary to demonstrate and manage consent
We may retain information for longer where required by law, an ongoing
dispute, insurance requirements or the establishment, exercise or defence
of legal claims.
9. How we protect information
We take reasonable technical and organisational measures to protect
personal information against unauthorised access, misuse, loss, alteration
or disclosure.
These measures may include access controls, secure hosting, website
monitoring, software updates, backups and limiting access to people who need
the information.
No internet-based service is completely secure, and we cannot guarantee
absolute security.
10. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to processing based on legitimate interests
- Receive certain information in a portable format
- Withdraw consent at any time
- Complain to a data-protection regulator
These rights are subject to legal conditions and exemptions.
To exercise a right, email
info@ukcnc.co.uk. We may need to
request information to verify your identity before responding.
You also have the right to complain to the Information Commissioner’s
Office. Further information is available at
ico.org.uk/make-a-complaint
.
We would appreciate the opportunity to address your concerns before you
contact the Information Commissioner’s Office.
11. Automated decision-making
We do not use information collected through this website to make solely
automated decisions that produce legal or similarly significant effects.
12. Third-party websites
Our website may contain links to websites operated by other organisations.
We are not responsible for their content, security or privacy practices.
Please review the relevant third party’s privacy policy before providing
information.
13. Children’s information
Our website and services are intended for businesses and adults. We do not
knowingly collect personal information from children.
14. Changes to this policy
We may update this policy when our services, technologies or legal
obligations change. The current version will be published on this page with
its latest revision date.